Pat Perdue's Customer Experience Podcast

Getting customer experience right – like really right so you don’t even know your experience has been entirely pre-thought out, planned, and rehearsed until it’s just right, is really difficult to do (If it was easy, more companies would be doing it).

This show looks at the companies, and individuals within those companies, who are getting customer experience right.  Not only do we celebrate the wins, but we go deep, get tactical, and uncover customer experience insights that you can apply to your company.  So give us a listen.  And if you like what you hear, subscribe. 

"What I love most about this show, and any interview I get to do on any of my shows, is the chance to let my guests feel free enough to brag for themselves. To say, 'Yeah, we actually rock the s*%$t out of that!'. That's when I know I'm delivering value - for them, and for my listeners."
Pat Perdue
Show Host, Producer

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To listen to any of our previous episodes, click on any of the episodes from the Apple Player on the right, and it will  play automatically.

For more episodes, click on the “See More Episodes” button, which will take you to the Apple Podcasts page.  Of if you’re on your phone, it will open this podcast directly in your podcast app.

 

Pat@patperdue.com

Jean-Guy de Gabriac: Achieving That “WOW” Experience in a World-Class Spa

Few would argue that the luxury spa industry requires among the highest standards of guest experience in the world, in which every detail is (or should be) designed not just to please you, or relax you, but to transform you into your better self.  Our guest today, Jean-Guy de Gabriac, is one of the world’s…

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Jean-Guy de Gabriac: Achieving That “WOW” Experience in a World-Class Spa

Few would argue that the luxury spa industry requires among the highest standards of guest experience in the world, in which every detail is (or should be) designed not just to please you, or relax you, but to transform you into your better self.  Our guest today, Jean-Guy de Gabriac, is one of the world’s…

Read More

Mike Saulpaugh: The Customer Centric World of the New Jersey Wedding Event

Super glad to be back with you!  I took some time away from the podcast during this pandemic. And now that I’m back and this is going to be a GREAT show for you! Now that COVID is becoming part of our history, things are OPENING UP!  We have the pandemic on the run!  People…

Read More

Mike Saulpaugh: The Customer Centric World of the New Jersey Wedding Event

Super glad to be back with you!  I took some time away from the podcast during this pandemic. And now that I’m back and this is going to be a GREAT show for you! Now that COVID is becoming part of our history, things are OPENING UP!  We have the pandemic on the run!  People…

Read More

The Future of Retail: Bringing the in-store experience into your home. Guest Oscar Sachs, CEO and Co-Founder of Salesfloor

SHOW NOTES Traditional retail has been on a slow, but steady decline for probably the last decade.  So much so that retailers were getting super creative to find a way to bring you into the store.  In-store mini concerts, dining options like great coffee shops or pop-up kitchens, were becoming a trend in some of…

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The Future of Retail: Bringing the in-store experience into your home. Guest Oscar Sachs, CEO and Co-Founder of Salesfloor

SHOW NOTES Traditional retail has been on a slow, but steady decline for probably the last decade.

Read More

Nic Faitos, Founder and Senior Partner of Starbright Floral Design, on Delivering 5-Star Customer Experience to New York’s Top Hotels

SHOW NOTES Let’s say you ran a business.  I’m not going to tell you what kind of business.  I’m going to let you guess.In this business, your customers spend a lot of time, and consideration choosing which of your products they’re going to buy from you.  Often they select only the components, and leave you…

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Nic Faitos, Founder and Senior Partner of Starbright Floral Design, on Delivering 5-Star Customer Experience to New York’s Top Hotels

Let’s say you ran a business.  I’m not going to tell you what kind of business.  I’m going to let you guess….

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Guest Ann-Marie Clendenin on How COVID-19 is Transforming the Retail Customer Experience

SHOW NOTES About Today’s Episode What would it take for you to go to a brick and mortar, say clothing store.  Would you browse through the clothes on the hangars?  Would you try stuff on?  Stuff that other people might have tried on?  And what would THAT be like?  In a small change room that…

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Guest Ann-Marie Clendenin on How COVID-19 is Transforming the Retail Customer Experience

SHOW NOTES About Today’s Episode What would it take for you to go to a brick and mortar, say clothing store.

Read More