Pat Perdue's Customer Experience Podcast

Getting customer experience right – like really right so you don’t even know your experience has been entirely pre-thought out, planned, and rehearsed until it’s just right, is really difficult to do (If it was easy, more companies would be doing it).

This show looks at the companies, and individuals within those companies, who are getting customer experience right.  Not only do we celebrate the wins, but we go deep, get tactical, and uncover customer experience insights that you can apply to your company.  So give us a listen.  And if you like what you hear, subscribe. 

"What I love most about this show, and any interview I get to do on any of my shows, is the chance to let my guests feel free enough to brag for themselves. To say, 'Yeah, we actually rock the s*%$t out of that!'. That's when I know I'm delivering value - for them, and for my listeners."
Pat Perdue
Show Host, Producer

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To listen to any of our previous episodes, click on any of the episodes from the Apple Player on the right, and it will  play automatically.

For more episodes, click on the “See More Episodes” button, which will take you to the Apple Podcasts page.  Of if you’re on your phone, it will open this podcast directly in your podcast app.

 

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Yay Monday – A Podcast about Employee Experience – Pat Perdue’s Customer Experience Podcast

Mondays have a bad rap!  They often bring us down…. Why is that?  Probably because when we hear Monday we think office cubicle, stuck in front of a computer, and our life is gonna suck for the next 5 days until the weekend.

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Stephen Hahn-Griffiths, from The Reputation Institute, shares the Value Customer Experience has on Brand Reputation

SHOW NOTES Can we draw a line between Customer Experience, a company’s overall reputation, and an organization’s overall business performance?  While the answer is “yes,” just how specifically we can do that might surprise you. We all know that providing incredible Customer Experience is the right thing to do.  This episode’s guest, Stephen Hahn-Griffiths, from…

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Jeanne Bliss on her new book: Would You Do That to your Mother: The Make-Mom-Proud Standard for How to Treat Your Customers

SHOW NOTES This Week’s Guest, Jeanne Bliss This week I sat down with Jeanne Bliss, best selling author of I Love You More Than My Dog, Chief Customer Officer, Chief Customer Officer 2.0, and her latest book, Would You Do That to Your Mother, the Make-Mom-Proud Standard for How to Treat Your Customers. Warning – listening…

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Kate Ross Leblanc, and Katie Drechsel from Saje Wellness

Fair warning:  You’re going to want to quit your job and go work at Saje Wellness once you listen to this episode. Great Interview I was thrilled to be able to speak to two powerhouses in retail and digital customer experience.  Kate Ross LeBlanc is the co-founder and CEO of Saje Natural Wellness, and Katie…

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Episode 9: Casper, The Sleep Company! Casper CX Expert Michael Kim on how the Casper Customer Experience revolutionized mattress buying, all before their 3rd birthday

SHOW NOTES Casper.  The Sleep CompanyI’m really excited to share this conversation with Michael Kim, the Sr. Director of Customer Strategy and Planning for…Casper!  The Sleep Company!  I’m a huge fan of Casper, ever since they supported some of my favorite podcasts, including Grownups Read Things They Wrote as Kids (if you’re not familiar with…

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Peter Aceto, CEO of Tangerine Bank, shares his insights in keeping Tangerine Bank the leader in Client Experience

SHOW NOTES What’s Unique About This Episode…Our guest, Peter Aceto, is the President and CEO of Tangerine Bank.  He was incredibly open about what it takes to foster genuine customer (or in their language, client) centricity in an organization.  Not to give away the ending, but it’s not an easy thing to do (as you…

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Episode 7: Key lessons and takeaways from our first 6 episodes, featuring our guests Afshan, Shep, Jeanne, Mike, Arleen, and Doug

As this episode is published close to Thanksgiving, It’s only appropriate that I express my gratitude to my wonderful guests, as well as my listeners.  Podcasting is a journey of sharing, and bringing together.  I feel humbled at the support I’ve received.  Thank you to all. These first 6 podcast episodes have been packed with…

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Episode 6: Doug Sandler (Mr. Nice Guy) talks about how the art of building relationships is the key behind providing consistently great customer experience

You may know Doug as the author of the best selling book, “Nice Guys Finish First,”(click here to get your copy from Amazon.com).  Doug is also host of the wonderfully successful podcast, “Nice Guys on Business Podcast.”  Doug is a specialist on helping companies build great business relationships based on the foundation of being nice…

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Episode 5: Arleen King, SVP Customer Experience at TELUS, shares how truly putting customers first is the secret ingredient in providing great Customer Experience

Arleen King is Senior Vice President of Customer Experience at TELUS, and is the real deal when it comes to creating a customer centric culture. Arleen supports more than 6,000 team members in Canada, and 2,800 team members internationally. Her teams go on to provide exceptional customer experience to TELUS’ 13.9 million customer connections –…

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Episode 4: Mike Aoki shares how delivering great customer experience, and driving sales, don’t have to be mutually exclusive

[bctt tweet=”Great #CustomerExperience doesn’t mean sacrificing great #Sales. TY @MikeAoki for being a guest on our #podcast!” username=”CustExpPodcast”] Our guest, Mike Aoki is the President of Reflective Keynotes Inc., a Toronto-based customer service and sales training company that helps organizations improve both sales, as well as the experience of their customers. Mike does this by…

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