Pat Perdue's Customer Experience Podcast

Getting customer experience right – like really right so you don’t even know your experience has been entirely pre-thought out, planned, and rehearsed until it’s just right, is really difficult to do (If it was easy, more companies would be doing it).

This show looks at the companies, and individuals within those companies, who are getting customer experience right.  Not only do we celebrate the wins, but we go deep, get tactical, and uncover customer experience insights that you can apply to your company.  So give us a listen.  And if you like what you hear, subscribe. 

"What I love most about this show, and any interview I get to do on any of my shows, is the chance to let my guests feel free enough to brag for themselves. To say, 'Yeah, we actually rock the s*%$t out of that!'. That's when I know I'm delivering value - for them, and for my listeners."
Pat Perdue
Show Host, Producer

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To listen to any of our previous episodes, click on any of the episodes from the Apple Player on the right, and it will  play automatically.

For more episodes, click on the “See More Episodes” button, which will take you to the Apple Podcasts page.  Of if you’re on your phone, it will open this podcast directly in your podcast app.

 

Doug Sandler (Mr. Nice Guy) talks about how the art of building relationships is the key behind providing consistently great customer experience

You may know Doug as the author of the best selling book, “Nice Guys Finish First,”(click here to get your copy from Amazon.com).  Doug is also host of the wonderfully successful podcast, “Nice Guys on Business Podcast.”  Doug is a specialist on helping companies build great business relationships based on the foundation of being nice by specializing in making connections, building relationships and strengthening bonds both inside and outside organizations. Don’t let the “Mr. Nice Guy” tag fool you, Doug has entered into many high level negotiations and is anything but a pushover. His speaking and consulting business is geared towards improving relationships and winning business through his time tested sales, service and relationship building system.
Doug is a nationally recognized speaker, and writer for Huffington Post. His weekly posts reach over hundreds of thousands of readers. Doug has been titled by a leading social media marketing company in the top 100 of Social Media Thought Influencers to follow.
In This Episode

In this episode we unpack the complexity of what it takes to for organizations to focus on doing the right thing for their customers all the time.   Doug shares tons of insights that make him so in demand as a business consultant, trainer, and speaker.
[bctt tweet=”Problems are bound to happen. It’s what happens next that really counts. #quote @djsandler” username=”custexppodcast”]
How to Contact Doug:

* For lots of free content, click onto Doug’s website. www.DougSandler.com
* You can contact him through the “Contact” page on his website.
* Doug is very active on Twitter.  Click here to say hello and to follow him.

If you want to contact me, there are lots of ways to reach me.  You can always get in touch with us through the “Contact Us” part of our website.  Or, if you’re on Twitter, so are we!  Hit us up!

* To find our show on Twitter, click here.
* And if you want to reach me (Pat) directly on Twitter, I’m @patperdue.  I’d love to hear from you!

Thanks as always for listening.