Pat Perdue's Customer Experience Podcast

Getting customer experience right – like really right so you don’t even know your experience has been entirely pre-thought out, planned, and rehearsed until it’s just right, is really difficult to do (If it was easy, more companies would be doing it).

This show looks at the companies, and individuals within those companies, who are getting customer experience right.  Not only do we celebrate the wins, but we go deep, get tactical, and uncover customer experience insights that you can apply to your company.  So give us a listen.  And if you like what you hear, subscribe. 

"What I love most about this show, and any interview I get to do on any of my shows, is the chance to let my guests feel free enough to brag for themselves. To say, 'Yeah, we actually rock the s*%$t out of that!'. That's when I know I'm delivering value - for them, and for my listeners."
Pat Perdue
Show Host, Producer

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To listen to any of our previous episodes, click on any of the episodes from the Apple Player on the right, and it will  play automatically.

For more episodes, click on the “See More Episodes” button, which will take you to the Apple Podcasts page.  Of if you’re on your phone, it will open this podcast directly in your podcast app.


Series: Customer Experience Podcast

Pat Perdue’s Customer Experience Podcast

The Future of Retail: Bringing the in-store experience into your home. Guest Oscar Sachs, CEO and Co-Founder of Salesfloor

SHOW NOTES Traditional retail has been on a slow, but steady decline for probably the last decade.

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Nic Faitos, Founder and Senior Partner of Starbright Floral Design, on Delivering 5-Star Customer Experience to New York’s Top Hotels

Let’s say you ran a business.  I’m not going to tell you what kind of business.  I’m going to let you guess….

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Guest Ann-Marie Clendenin on How COVID-19 is Transforming the Retail Customer Experience

SHOW NOTES About Today’s Episode What would it take for you to go to a brick and mortar, say clothing store.

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Boost AI, and how AI is helping Norway’s SR Bank Maintain their Customer Promise During Covid-19

SHOW NOTES Today we have two guests: Henry Iversen, Chief Commercial Officer and Co-Founder of Boost.

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Raymond Reddy – Co-founder and CEO of Ritual, on how Adding Digital to Your Business Makes the Human to Human Experience Better

SHOW NOTES Today’s guest is Raymond Reddy, co-founder and CEO of the highly successful Ritual – which enables social ordering fro…

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Ash Anil: How Technical Safety BC Focuses on Customer Experience and Why it Pays Off

SHOW NOTES Today’s guest, Ash Anil, is Business Leader at Technical Safety BC.. Why is a government organization on a podcast ta…

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Gary Edwards from Golfdale Consulting: When the DATA shows that doing LESS Customer Service provides a BETTER overall Customer Experience.

#1 Amar Sidhu, SVP at ADP Canada on How to Improve Employee Engagement by 17% – Pat Perdue’s Customer Experience Podcast

In this first ever Yay Monday! episode, my guest Amar Sidhu, SVP Service Delivery and Production at ADP Canada, walks us through what is essentially a how-to manual for improving employee engagement scores an incredible 17 percentage points over a two …

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Introducing Yay Monday – A Podcast about Employee Experience

Mondays have a bad rap!  They often bring us down…. Why is that?  Probably because when we hear Monday we think office cubicle, stuck in front of a computer, and our life is gonna suck for the next 5 days until the weekend.

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