Pat Perdue's Customer Experience Podcast

Getting customer experience right – like really right so you don’t even know your experience has been entirely pre-thought out, planned, and rehearsed until it’s just right, is really difficult to do (If it was easy, more companies would be doing it).

This show looks at the companies, and individuals within those companies, who are getting customer experience right.  Not only do we celebrate the wins, but we go deep, get tactical, and uncover customer experience insights that you can apply to your company.  So give us a listen.  And if you like what you hear, subscribe. 

"What I love most about this show, and any interview I get to do on any of my shows, is the chance to let my guests feel free enough to brag for themselves. To say, 'Yeah, we actually rock the s*%$t out of that!'. That's when I know I'm delivering value - for them, and for my listeners."
Pat Perdue
Show Host, Producer

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Boost AI, and how AI is helping Norway’s SR Bank Maintain their Customer Promise During Covid-19


Today we have two guests: Henry Iversen, Chief Commercial Officer and Co-Founder of (one of Norway’s leading Natural Language Processing AI companies, and Ramtin Matin, Lead Technological Strategist at SpareBank 1 SR-Bank, one of Norway’s oldest, and most respected, financial institutions. Specifically in today’s episode we cover:

The crucial role has had in helping SR Bank stay in contact with their customers, with zero wait time, even during the COVID-19 pandemic (when other companies force their customers to wait hours to speak with a customer service representative

* The difference stages of Artificial Intelligence, and how understanding this can guide your organization today, and in the future.* The pretty surprising ease with which the Boost.AI solution can be deployed (Hint: It’s way easier, and way less expensive, than you might think)* We also get to learn how nice Norwegians are! (in case you didn’t already know that)

About Our Guests

Henry Vaage Iversen

Henry Vaage Iversen is a Co-Founder and the Chief Commercial Officer at, a Norwegian-based software company specializing in AI-powered customer interactions. is the inventor of the world’s most complete software for building, implementing and operating virtual agents powered by conversational AI technology. Henry was instrumental in establishing key relationships with the company’s early clients, helping to cement as a major player in the Nordics. Today, Henry continues to flex his business acumen, fostering existing relationships while expanding’s vision for conversational AI into new markets. When not at home in COVID-19 isolation, Henry is based in the company’s US office in Los Angeles where he leads’s global sales team.

Henry holds a Master’s Degree in strategy and management from the University of Stavanger.

Ramtin Matin

Ramtin is Lead Technological Strategist at SR Bank, and is an authority on implementing technology that helps drive efficiency while maintaining the company vision.

With more than 13 years of professional experience Ramtin’s main area of expertise is within the intersection of technology, strategy and business development. He has a broad industry background from more than 10 years of consulting ranging from industries such as banking, insurance, telco, public, utility and transportation.

He is a seasoned professional and thought leader on topics such as digital transformation, technology, strategy and in general how to use technology as an enabler for driving change, both internally and externally.

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