Pat Perdue's Customer Experience Podcast

Getting customer experience right – like really right so you don’t even know your experience has been entirely pre-thought out, planned, and rehearsed until it’s just right, is really difficult to do (If it was easy, more companies would be doing it).

This show looks at the companies, and individuals within those companies, who are getting customer experience right.  Not only do we celebrate the wins, but we go deep, get tactical, and uncover customer experience insights that you can apply to your company.  So give us a listen.  And if you like what you hear, subscribe. 

"What I love most about this show, and any interview I get to do on any of my shows, is the chance to let my guests feel free enough to brag for themselves. To say, 'Yeah, we actually rock the s*%$t out of that!'. That's when I know I'm delivering value - for them, and for my listeners."
Pat Perdue
Show Host, Producer

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Jean-Guy de Gabriac: Achieving That “WOW” Experience in a World-Class Spa

Few would argue that the luxury spa industry requires among the highest standards of guest experience in the world, in which every detail is (or should be) designed not just to please you, or relax you, but to transform you into your better self. 

Our guest today, Jean-Guy de Gabriac, is one of the world’s foremost authorities on luxury spas.

In this episode we discuss:

  1. The role of “flow” in every spa
  2. How designing the “guest experience” can begin at the architecture level
  3. The secret of creating a lasting “wow” experience that keeps guests coming back
  4. Much more (including World Wellness Weekend)

About our Guest, Jean-Guy de Gabriac

Jean-Guy de Gabriac is an award-winning advisor & educator on the art of crafting the spa experience.  Some of the most beautiful destination resort spas in the world have relied on Jean-Guy’s renowned insights to create that “wow” spa experience that keeps clients coming back. 

Jean-Guy is also the founder of World Wellness Weekend, which falls on September 18th and 19th this year (this is its 5th year).  This year, over 130 countries, over 900 cities, and nearly 1,400 venues so far, have committed to participate in World Wellness Weekend this year.  In alignment with the UNITED NATIONS’ 3rd Sustainable Development Goal, “Good Health & Wellbeing for All”, WWW inspires people around the world to enjoy healthy lifestyles through safe, free and fun activities and exciting special offers.  If you go to their website (which I’ll link to in the show notes), wherever you happen to be in the world, World Wellness Weekend connects wellness enthusiasts to nearby professionals through its geo-locator on their website.  If you’re a wellness professional, go and sign up.  It’s absolutely free.

Jean-Guy also serves as Conference producer of World Spa & Wellness Conventions (London & Dubai) ; he is the immediate past Chair of the “Supporting the UNs 17 SDGs” through the Global Wellness Institute.  He is a Board Member of the International Massage Association, and Judge at the World Spa & Wellness Awards.  Jean-Guy has contributed to over 300 articles in the media, and as of today, at least 1 podcast! 

Important Links and Contact Information

To contact Jean-Guy

Please visit his website:

To connect with Jean-Guy on Linkedin, click here

To Reach World Wellness Weekend:

To reach The Leading Spas of Canada Website

To Connect with Pat Perdue