Pat@patperdue.com

Ash Anil: How Technical Safety BC Focuses on Customer Experience and Why it Pays Off

SHOW NOTES Today’s guest, Ash Anil, is Business Leader at Technical Safety BC.. Why is a government organization on a podcast ta…

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Ash Anil: How Technical Safety BC Focuses on Customer Experience and Why it Pays Off

SHOW NOTES Today’s guest, Ash Anil, is Business Leader at Technical Safety BC.. Why is a government organization on a podcast talking about Customer Experience? Turns out focusing on Customer Experience is also good government. Specifically we learn: a) How focusing on Customer Experience can literally save lives. b) How Technical Safety B.C. dramatically increased…

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Episode 01: Introducing Rebound Sports Show

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in…

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Bruce Simpson, co-founder of SwitchGear Consulting and Trusted Co-pilot for Large-scale Change: The Adoption / Innovation Paradox and How to Avoid It

SHOW NOTES One of the big challenges in Customer Experience is managing all of the changing initiatives that are simply a way of life among competitive companies today.  There is huge pressure at all levels of just about every organization to innovate.  Do something new. The pressure to constantly innovate has become business as usual. …

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Bruce Simpson, co-founder of SwitchGear Consulting and Trusted Co-pilot for Large-scale Change: The Adoption / Innovation Paradox and How to Avoid It

SHOW NOTES One of the big challenges in Customer Experience is managing all of the changing initiatives that are simply a way of life among competitive companies today.  There is huge pressure at all levels of just about every organization to innovate.  Do something new. The pressure to constantly innovate has become business as usual. …

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Gary Edwards from Golfdale Consulting: When the DATA shows that doing LESS Customer Service provides a BETTER overall Customer Experience.

Gary Edwards from Golfdale Consulting: When the DATA shows that doing LESS Customer Service provides a BETTER overall Customer Experience.

SHOW NOTES What happens when a data whiz teams up with a policy and communications guru?  Turns out it’s a very happy marriage – both literally and figuratively in a customer experience and business sense.  My guest today, Gary Edwards, is ½ of Golfdale Consulting.  Here’s why I wanted you to meet Golfdale, and Gary….

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Gary Edwards from Golfdale Consulting: When the DATA shows that doing LESS Customer Service provides a BETTER overall Customer Experience.

SHOW NOTES What happens when a data whiz teams up with a policy and communications guru?  Turns out it’s a very happy marriage – both literally and figuratively in a customer experience and business sense.  My guest today, Gary Edwards, is ½ of Golfdale Consulting.  Here’s why I wanted you to meet Golfdale, and Gary….

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#1 Amar Sidhu, SVP at ADP Canada on How to Improve Employee Engagement by 17% – Pat Perdue’s Customer Experience Podcast

In this first ever Yay Monday! episode, my guest Amar Sidhu, SVP Service Delivery and Production at ADP Canada, walks us through what is essentially a how-to manual for improving employee engagement scores an incredible 17 percentage points over a two …

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